Back  | 20th December 2023 | 3 minute read

Owner Satisfaction Awards for Buccaneer

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We are delighted to announce that Erwin Hymer Group UK – home of leading UK leisure vehicle brands Elddis, Xplore and Buccaneer – has been recognised in the annual Owner Satisfaction Awards, run by the Camping and Caravanning Club, in partnership with Practical Motorhome and Practical Caravan.

A total of 25 awards were presented at the event on Thursday 7th December at Edgbaston Stadium, the home of Warwickshire County Cricket Club.

Awards were based on the satisfaction rating given to top camping brands by Customers who completed this year’s Owner Satisfaction Survey, which ran from February to October 2023.

The awards showcase the best in camping equipment from tents and awnings to caravans, motorhomes, folding campers and trailer tents.

Erwin Hymer Group UK won the Silver Award for all eligible categories:

  • Best New Caravan Manufacturer
  • Best Manufacturer for Pre-Owned Caravans
  • Best New Motorhome Manufacturer
  • Best Manufacturer for Pre-Owned Motorhomes

Erwin Hymer Group is honoured to receive these awards, voted for by our Customers.

Chris Short, EHG UK Managing Director, explains the importance that the Company places on this year’s achievement: “The Customer Satisfaction Awards – for both our caravan and motorised products, new and pre-owned – truly validate the enormous changes and improvements we are making throughout our manufacturing plant.

“Erwin Hymer Group has invested heavily and is totally committed to improvements in people, process and product – a journey which began 18 months ago and endures.

“Customer satisfaction is core to our continued success and the ‘Voice of the Customer’ is at the heart of every improvement we make.

“We strive to be the number one choice for all caravan and motorhome buyers, whether that be keeping Customers who are loyal to our Brands onboard and engaged, or welcoming new Customers to our family!”

This year’s Owner Satisfaction Awards also recognised Erwin Hymer Group brands Bürstner, Hymer and Eriba, each voted for by their own – very loyal – Customer following.

Rob Ganley, Editor-in-Chief of Camping & Caravanning, the monthly magazine of The Camping and Caravanning Club, said: “We’re pleased to reveal the findings of our Owner Satisfaction Survey of tents, trailer tents, awnings, caravans and motorhomes. More than 11,000 campers took part in our 2024 survey and shared their experiences of the camping units they’d bought and used in the last three years.”

Sarah Wakely, Editor-in-Chief of Practical Caravan and Practical Motorhome at Future Publishing, said: “Our motorhome Owner Satisfaction Awards began in Practical Motorhome magazine back in 2004, and we’re delighted at how they’ve grown over the years to now encompass both caravans and - thanks to our partnership with The Camping and Caravanning Club - tents, trailer tents and awnings.

“Over the years we’ve helped thousands of motorhomers and caravanners make the right purchase for them, and we’re proud to continue to do so.”

To learn more about the 2024 Owner Satisfaction Awards visit
www.campingandcaravanningclub.co.uk/owner-satisfaction-awards.

The results from the surveys and analysis will be published in the January 2023 issue of Camping & Caravanning magazine, together with issue 474 of Practical Caravan magazine (on sale 28 December) and issue 281 of Practical Motorhome magazine (on sale 4 January). To view the full list of award winners in this year’s caravan and motorhome categories visit: www.practicalcaravan.com or www.practicalmotorhome.com.

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